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Role Summary
Support the sales team by managing order processing, sales coordination, reporting, customer support, and cross-functional communication to ensure smooth business operations and customer satisfaction.
Key Responsibilities
Process and manage sales orders in SAP, track order status, and coordinate on-time deliveries.
Prepare and send shipping/export documents to customers accurately and on time.
Support customer communication and assist the Sales team with presentations, samples, and business activities.
Coordinate with Production, Logistics, and Finance teams to ensure efficient order fulfillment.
Prepare sales reports, track KPIs, and analyze sales performance using Excel, SAP, and Power BI.
Conduct basic market research and support
business development initiatives when required.
Monitor departmental expenses and support budget control activities.
Recommend process improvements to enhance operational efficiency and customer experience.
Perform other duties as assigned by the Line Manager.