Sales Operations Supervisor

STADA Pymepharco is looking for a Sales Operations Supervisor to join our Commercial team in Ho Chi Minh City. This role supports the Commercial Head and works closely with strategic distributors and cross-functional teams to ensure smooth end-to-end sales operations.
POSITION: Sales Operations Supervisor
LOCATION: Ho Chi Minh City - Viettel Tower
DEPARTMENT: Commercial
REPORT TO: Commercial Head
External stakeholder: strategic distributors.
Internal stakeholder: Commercial team, Supply Chain, Finance, Legal.
Open to candidates with 3-5 years of experience in Sales Operations or Account Management and strong knowledge of sales processes. Experience using sales analytics tools, Power BI, advanced Excel, and MS Office is preferred.
RESPONSIBILITIES
Purchase Order & Documentation Management (40%)
Input customer POs into the internal systems accurately and in a timely manner.
Verify PO details (pricing, quantities, terms, customer information) to ensure alignment with approved quotations and contracts.
Maintain proper documentation and filing of POs for audit and internal control purposes.
Stock & Demand Coordination (30%)
Check stock availability against incoming POs and customer demand.
Coordinate with Customer Service Center (CSC) and Supply/Planning teams to align order fulfillment with inventory and demand forecasts.
Highlight potential stock shortages or delays and support in developing contingency plans.
Tracking/Monitoring & Issue Resolution (20%)
Track delivery progress for customer orders and ensure agreed timelines are met.
Proactively identify operational issues both with internal team and customers (e.g., delays, discrepancies, missing documents) and coordinate with relevant internal teams to resolve them.
Keep salespersons and customers updated on delivery status and any changes to schedules.
Collaborate with customers in inventory, sales in, sales out, and demand planning to ultimately coordinate Commercial Head and cross functional team in integrated business planning process.
Customer Debt & Payment Follow up (10%)
Monitor outstanding customer receivables and payment due dates in coordination with Finance/AR.
Follow up with customers on overdue payments, sending reminders and escalation updates as needed.
Provide the sales team with regular reports on customer debt status and potential credit risks.
Team Collaboration and Leadership:
Be an active and proactive key member of the Commercial team.
Create a sense of common purpose across local commercial teams and cross-functional teams and share business/sales imperatives, by establishing clear and positive messages about what needs to be achieved.
Closely working with external partners and internal stakeholders to support training initiatives.
REQUIREMENTS
Bachelor's degree in business administration, Sales, Operations, or a related field.
3 - 5 years of experience in sales operations, account management, or a similar role.
Pharmaceutical or healthcare experience in Vietnam is an advantage.
Strong understanding of sales processes, contract management, and customer relationship management.
Excellent negotiation, communication, and interpersonal skills.
Open-mindset, proactive, customer service mindset.
Detail-oriented with strong organizational and time management skills.
Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
Ability to meet tight deadlines, resolve urgent issues, and navigate complex internal processes.
Experience using CRM and sales analytics tools (e.g., Salesforce, Power BI). Advanced Excel and Microsoft Office skills.
APPLY: Via LinkedIn or email [protected info]
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