[HN/HCM] Công Ty Softel Solutions Tuyển Dụng Nhân Viên QA Chăm Sóc Khách Hàng Full-time 2026

GIỚI THIỆU CÔNG TY
Địa điểm: Hồ Chí Minh; Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Viễn Thông, Bưu Chính - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
About Softel Solutions (by HTH Communications):
Headquartered in Hanoi, Softel Solutions, a wholly owned subsidiary of HTH Communications and AirVoice Wireless is one of the fastest-growing privately held companies in the telesoftware industry. Over the past decade, HTH has grown into a full-service logistics and services organization offering device refurbishing, handset sales, 4PL and MVNE services operating out of a state-of-the-art 125,000-square-foot facility and retains hundreds of employees in Houston, Texas, South America, and the Philippines. In addition, HTH also owns and operates FCC-licensed Eligible Telecommunication Carriers (ETCs) offering Lifeline, the Affordable Connectivity Program (ACP) and Prepaid wireless services to over 2 million broadband and wireless subscribers nationwide under its affiliate brands: AirVoice Wireless, AirTalk Wireless, Cintex Wireless, and NewPhone Wireless.
We have 02 offices in Hanoi:
Headquarters: 7th floor, Geleximco Building, 36 Hoang Cau, Dong Da, Hanoi
CSR and Review Office: 67A Truong Dinh, Hai Ba Trung, Hanoi.
QA CSKH Full-time
Địa điểm: Hồ Chí Minh; Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
MÔ TẢ CÔNG VIỆC
Maintain and develop internal quality standards.
Assess support interactions (calls, emails, and chats) based on established quality standards.
Provide meaningful and constructive feedback during evaluation sessions.
Discuss and explain feedback with agents in regular meetings.
Analyze customer service metrics (e.g. CSAT, FRT, IQS) and evaluate how team performance impacts these KPIs.
Participate in calibration sessions to ensure consistency in internal evaluations.
Identify training and onboarding needs and initiate relevant programs and projects.
Create reports that reflect agent performance and quality trends.
Perform other duties as assigned by the Senior Manager/Director
YÊU CẦU ỨNG VIÊN
Diploma or Bachelor's Degree.
At least 2 years of experience in Customer Service Quality Assurance (QA); experience in a call center environment is a strong advantage.
Good command of English and proficiency in basic computer applications, including Outlook, Microsoft Word, and Excel.
Strong self-motivation with the ability to work independently, demonstrate punctuality, pay close attention to detail, and manage multiple tasks effectively.
Positive and outgoing personality with an excellent attendance record.
Strong multitasking, prioritization, and time management skills.
CHÍNH SÁCH ĐÃI NGỘ
12 annual leave days (Unused leave days will be compensated in the December payroll).
11 public holidays in accordance with Vietnamese labor regulations.
Social insurance coverage (BHXH, BHTN, BHYT) in compliance with Vietnamese labor law, effective immediately upon signing the official labor contract.
Union benefits, including birthday gifts, International Women's Day gifts, funeral support, sick leave visits, maternity support, and other employee welfare programs.
Career Growth Opportunities: Clear promotion path from CSR Starter → Senior CSR / QA → Team Leader / Coach → Supervisor → Manager. As the company continues to expand rapidly, employees have excellent opportunities for career advancement.
Career Mobility: Opportunities to transfer to other positions or departments based on individual capabilities and career aspirations.
US Headquarters Rotation Program: High-performing employees may have the opportunity to rotate to the company's US headquarters for valuable international experience and professional development.
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Hạn cuối: 23:59 ngày 19/11/2026
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