Sales & Reservation Executive

Sales & Reservations:
• Manage any kind of incoming booking request via various communication tools from various segments
• Consults booker, provides pro-active information about availability and product
• Provides as well added-value information to the booker about brand, cruise product, occupancy and booking details as well as cross and up selling.
• Manage the booking with personal attention and dedication until the guest have departed (along the whole costumer journey from initial booking request to check-out)
• Manage allocations and group on a forward planning understanding the cruise specific to it and pay careful attention to cut back time, cut off times and follow ups
• Handle tools and booking software with 100% accuracy and process all data absolute correctly
• Monitors occupancy per departure and ship and reports pro-actively to supervisor on monthly basis
• Adheres to 24hrs response timeline via phone, email, skype, message app
• Communicate professionally with any booker
• Collect all booker data / guest data carefully and process the data thru system on time
• Create regular reports and monthly reports based on given template
• Liaise strongly with sales team about group sales as well as evolution of new accounts
• Liaise with operational department about all cross-departmental matters related to this interface
• Monitor the quality and correctness of brand and product exposure and take action if needed
• Any other duties assigned by supervisor that require the support of the reservation team
Reporting:
• Daily and weekly recording / reporting on reservation topics
• Alert to supervisor pro-actively critical inventory/booking status in particular on groups materialization
• Support with reservation data / figures whenever requested by HOD/Sales team on adhoc basis (system or manual report)