Sales Support Executive

1. Customer/Prospect Appointment & Scheduling
Key responsibility to schedule, arrange and monitor customer appointment across center & country level.
Ensure appointment distribution rule complies with Commercial Policy.
Ensure accuracy and punctuality appointment distribution and appointment re-allocation.
Utilize internal tools such as MS Bookings and HubSpot to deliver task assignments.
Proactive collaboration with internal stakeholders (etc. Tele Marketing Team and Center Head of Sales) for appointment adjustment, appointment re-scheduling, appointment cancellation or urgent requirements according to actual business requirements (etc. early customer intake requests).
Ensure monthly staffing plan per center and individual level is reflected accurately in MS Bookings.
Monitor Zoom sessions and assist customers during Sales consultations (appointment checks, center notifications, customer movement, etc.). 2. Monthly Collections Activities:
Key responsibility to deliver monthly recurring collections activities at center & country level.
Ensure accuracy and punctuality to deliver net collection target requirement.
Support Sale Coordinator to monitor overdue payments, collection status, collection objections & resolved actions.
Support Sale Coordinator to manage and investigate monthly terminate/defaults cases across centers & country level.
Maintain & ensure up-to-date monthly collection and termination reports.
Escalate process gaps with solutions when required.3. Sale Administration
Send customer information and test materials to Sales Team upon center request.
Transfer deals and create test assignments for Sale Team when requested.
Update the Sales Assigning List and Milestone Race based on milestones and monthly performance.
Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely delivery on production (sales materials, kick-offs, vouchers, signage, gifts, OOH activities, BU MKT payment request).
Support BU activities, including logistics arrangements and payment activities for sales initiatives, events, and town hall meetings.
Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely completion and accuracy on monthly payment request for Sales & MKT payment request.