Department: BO team
Location: Hanoi
Job Responsibilities
1. Project Handling and Processing
- Receive and process customer requests;
- Coordinate with internal teams (PMO, Engineering, BD,
Purchasing) to verify customer requirements;
- Manage selling prices and gross margins based on cost structure;
- Prepare and issue quotations and sales contracts to customers;
- Receive and verify POs, confirmations, and pre-orders from customers;
- Submit purchasing requests to the Purchasing team;
- Coordinate with Purchasing for delivery arrangements and with Accounting for VAT invoicing;
- Follow up with customers on pending or ongoing projects;
- Monitor and track the status of all submitted quotations.
2. Customer Care and Relationship Management
- Maintain and develop relationships with customers (Vietnamese staff);
- Propose and recommend promotional programs to customers;
- Understand and anticipate customers' business needs in the upcoming period.
3. Issue Resolution (under Team Manager's guidance)
- Handle pricing-related issues (standard pricing, new pricing, discounts, support pricing);
- Resolve product-related issues (incorrect items, delivery delays, temporary solutions, etc.);
- Address documentation issues (EPE, invoicing, payments, pending projects);
- Handle customer complaints.
4. Data Management
- Maintain and store project-related information on the company drive.
5. Reporting
- Prepare weekly reports;
- Report on the actual status of each project;