Sales Support Officer

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Responsibilities
- Assisting RMs with customer onboarding journey (account opening, screening World Check, Watch list, Black list, SRL ... ATM card issuance, PIB/UOB Mighty activation ...)
- Co-managing sales kit:
+ Be knowledgeable of sales products, procedures, processes and tools to help RMs (existing and new) perform their tasks with customers daily.
+ Helping to organize training sessions for product launch, process launch/improvements.
- Sales reporting:
+ On bi-weekly basis, working with RM to update campaign report
+ Creating/consolidating ad-hoc reports for sales, portfolio analysis, campaign, partnership, customer engagements (with partners and merchants) ...
- Conducting other tasks assigned by line managers to ensure sales support effectiveness, customer service excellence and smooth collaboration between sales force, internal departments and with partners.