Sales/Telesales Lead

YOU WILL:
• Be responsible for the daily management, work allocation and performance evaluation of the pre-
sales support team to ensure its efficient operation.
• Guide and supervise team members in performing pre-sales support tasks, including customer
consultation, sales opportunity discovery, product recommendation and assistance with online
purchase.
• Assist in formulating and optimizing pre-sales support processes and service standards to enhance
customer satisfaction and sales conversion rates.
• Regularly organize team training to improve members' capabilities in product knowledge,
communication skills and service awareness.
• Closely collaborate with sales, technical and other departments to facilitate the smooth conversion
of customer sales inquiries and subsequent follow-ups.
• Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions
for implementation.
• Maintain team morale in high-pressure environments and motivate members to achieve both
individual and team performance goals.