Main tasks
Manage and work directly with clients following sales procedure
- Create travel programs to meet a client's expectations and satisfy clients' demands
- To be proactive in promoting Easia's new products to clients & regularly remind them about Easia's new production
- Update and advise on information related to destinations and services to clients
- To take part in annual strategic works of the team & be in charge of setting sales targets for assigned clients
- Analyze the conversion rate of each client every month and do the proper follow-up on every request sent to clients
- To be in charge of the annual process of renewing client products.
- Manage clients' information and ensure information security
- Complete and update clients' profiles on customer software
- Work closely with the Operation Department to solve problems arising on the spot as well as reply to clients' complaints
- Understand competitors of the destination
Work with the
Sales team leader on assigned prospects
- To analyze the existing product of prospects
- To create a tour program to match prospects' expectations
- To understand the competition and react accordingly
- Follow up with prospects about their feedback on our products
- Update the feedback of prospects to SDM & related departments
Other Tasks
- Complete other tasks assigned by STL (such as training newcomers, backing up another team member, and preparing reports...).
- Attend weekly Team meetings.
- Join inspection trips
- Escort client FAM trips
- Attend training courses to improve skills as well as work performance
- Actively take part in the evaluation process of the department and the Company
Competency
- Experience as a
Sales Executive or related positions (at least 1 year)
- Good command of written and spoken English/German/French
- Strong computer skills (Excel, Word, Outlook)
- Solid understanding of sales processes
- Good knowledge of client: Production spirit & requirements & clients' expectations
- Capacity to convince/close a deal
- Good knowledge of the destination
- Evaluate the situation with each client
- Good analytical problem-solving skills and strong skills
- Strong communication skills
- Good planning and organizational skills to balance and prioritize work
- Self-motivated to learn new concepts and participate in new projects
- Characteristics: pleasant personality, positive attitude, open-minded, honest, active, and decisive
Education
- University: Bachelor's or Master's in Hotel / Tourism / Foreign languages / Management or other related majors