Salesforce Consultant or Data Analytics (Salesforce platform) Full-time 2024

What You Will be Doing:
Migrate all reports from Klipfolio to PowerBI and maintain the new reporting platform
Work on requests from senior management to produce reports and supporting statistics on department performance
Analyze all customer's requests and find repeated patterns to gain more insights
Define KPIs to effectively measure CX operation efficiency and propose ways to improve our process
Define KPIs to measure the effectiveness our customer-facing portals as well as customer satisfaction
Find areas of improvement through data, process optimization and automation; follow-through with different teams to implement those improvements, and track the efficiency improvement in a meaningful and quantifiable way
Incorporate AI to understand requests from users in a natural language, and translate that to relevant graphical representation
What We Need from You:
Very good English proficiency (both verbal and written) and people skills
Strong experience in data analysis and reporting skills (PowerBI, SQL)
Good understanding of data presentation principles
Proficient in working with data warehouse like Azure Data Lake
Python and other ETLs tool
Strong business acumen and understanding of Customer Experience domain
Charts & dashboard design using custom graphics
It Would be Nice if You Had:
Experience with Google Analytics
Experience in project management, Agile methodology
Good public presentation skills
Flow chart design & process documentation
Experiencing in using AI & ML in data analysis
APPLY HERE