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STEP 1:
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STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.
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JOB DESCRIPTION:
- Perform check-in and check-out procedures.
- Update room status and occupancy in the system, and provide relevant information to concerned departments.
- Verify and register visitors, ensuring full collection of identification details such as passport or ID card.
- Handle all guest complaints and requests, forward them to relevant departments or report directly to the supervisor, and follow up until resolution.
- Answer phone calls promptly and clearly with a polite and friendly manner.
- Monitor, record, and process information within assigned authority; maintain and update the daily Front Office logbook.
- Prepare room key cards for arriving guests for the following day.
- Receive payments from guests and issue valid receipts.
- Perform other duties as assigned by the direct supervisor.
JOB REQUIREMENTS:
- Education: College Degree or above in Hospitality, Languages, Business, or related fields.
- Experience: No experience required; fresh graduates welcome (front office/hospitality experience is a plus).
- Languages: Good conversational English (Intermediate level: spoken & email).
- Skills: Proficient in MS Office; basic knowledge of Front Office operations.
- Competencies: Strong communication, problem-solving, and time-management skills; works well independently and in teams.
- Others: Neat and professional appearance; polite, flexible, and ready to work in rotating shifts.
Working hour: 6 days/week, 48h/week
Be able to work in shifts:
6h - 14h
14h - 22h
22h - 6h
Working location: 102 Nguyen Luong Bang, Tan My Ward, Ho Chi Minh City