- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 5 năm
Mô tả công việc
Responsibilities
Lead operations, inspire vendor teams and enable an extended workforce ecosystem of vendors/partner teams and support specialists to deliver exceptional customer experiences.
Optimize and maintain processes, ensuring comprehensive training and resources. Enable processes like Best Current Practices(BCP), agent quality, compliance, tools, Subject Matter Expert(SMEs) and training creation/delivery management.
Manage vendor selection, forecasting, resources, and budget. Support vendor partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation in dispute management.
Drive impact through efficiency, effort, and interactions. Deliver Key Performance Indicator (KPIs), maintain infrastructure, and secure budgets. Collaborate with stakeholders, support vendors, and advocate for operational needs.
Collaborate with cross-functional stakeholders and manage multiple strategic relationships across global vendor management teams, sourcing teams, strategy and operations, tools and automation, HR, legal and finance.
Lead operations, inspire vendor teams and enable an extended workforce ecosystem of vendors/partner teams and support specialists to deliver exceptional customer experiences.
Optimize and maintain processes, ensuring comprehensive training and resources. Enable processes like Best Current Practices(BCP), agent quality, compliance, tools, Subject Matter Expert(SMEs) and training creation/delivery management.
Manage vendor selection, forecasting, resources, and budget. Support vendor partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation in dispute management.
Drive impact through efficiency, effort, and interactions. Deliver Key Performance Indicator (KPIs), maintain infrastructure, and secure budgets. Collaborate with stakeholders, support vendors, and advocate for operational needs.
Collaborate with cross-functional stakeholders and manage multiple strategic relationships across global vendor management teams, sourcing teams, strategy and operations, tools and automation, HR, legal and finance.
Yêu cầu
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience building relationships with stakeholders or clients.
3 years of experience in a customer or client-facing role in Digital Marketing, Operations Management or Consulting.
3 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams.
Preferred qualifications:
Certification in Six Sigma, Customer Operations Performance Center or LEAN (or other relevant operations coursework).
3 years of experience analyzing data and generating business insights in order to guide business decisions.
3 years of experience in managing vendor and extended workforce providers.
Experience using tech and analytics tools, with knowledge of SQL.
Knowledge of Google Ads, Measurement and Attribution products.
Bachelor's degree or equivalent practical experience.
5 years of experience building relationships with stakeholders or clients.
3 years of experience in a customer or client-facing role in Digital Marketing, Operations Management or Consulting.
3 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams.
Preferred qualifications:
Certification in Six Sigma, Customer Operations Performance Center or LEAN (or other relevant operations coursework).
3 years of experience analyzing data and generating business insights in order to guide business decisions.
3 years of experience in managing vendor and extended workforce providers.
Experience using tech and analytics tools, with knowledge of SQL.
Knowledge of Google Ads, Measurement and Attribution products.
Thông tin khác
About the job
In this role, you will manage operations serving Google's customers. You will be responsible for working with the managed service partner, Google Operations Center(GOC) as well as Googlers in gTech, Large Customer Sales(LCS) and Google Customer Solutions(GCS), acting as a trusted expert in delivering services. You will be a member of a growing global team dedicated to Google's customer success.
As a Scaled Delivery Manager, you will be managing vendor service providers to deliver performance seamlessly, meeting the metrics and ensuring business continuity.
In this role, you will manage operations serving Google's customers. You will be responsible for working with the managed service partner, Google Operations Center(GOC) as well as Googlers in gTech, Large Customer Sales(LCS) and Google Customer Solutions(GCS), acting as a trusted expert in delivering services. You will be a member of a growing global team dedicated to Google's customer success.
As a Scaled Delivery Manager, you will be managing vendor service providers to deliver performance seamlessly, meeting the metrics and ensuring business continuity.
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 16/11/2024
Giới thiệu công ty
Xem trang công ty
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Benefits at Google
We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional...
Quy mô công ty
Chưa rõ
Việc làm tương tự
Công Ty TNHH Thương Mại Giao Nhận Vận Tải Long Rich
thu nhập 15 - 20 tr
29/11/2024
Hồ Chí Minh
Nội thất Bilux - Đại lý Ủy quyền Nội thất Kenli tại Quảng Ninh
11 - 15 triệu
13/11/2024
Hà Nội
CÔNG TY TNHH TRUYỀN THÔNG VÀ QUẢNG CÁO SIÊU KINH DOANH
7 - 10 triệu VNĐ
19/11/2024
Hồ Chí Minh
Công ty Cổ phần Công nghệ MASFLEX
7 - 10 triệu VNĐ
05/11/2024
Hà Nội
Công Ty TNHH Ý Tưởng 365 Việt Nam
15 - 20 triệu
08/11/2024
Hà Nội
Công Ty TNHH Ý Tưởng 365 Việt Nam
Từ 15 đến 20 triệu
22/11/2024
Hà Nội
Công Ty TNHH Ý Tưởng 365 Việt Nam
Từ 15 đến 20 triệu
23/12/2024
Hà Nội
CÔNG TY CỔ PHẦN GOOD REVIEW SERVICE
Thỏa thuận
28/11/2024
Hồ Chí Minh
Công ty cổ phần thương mại billions
8 - 35 triệu
09/11/2024
Hà Nội
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.