Scaled Delivery Manager, gTech Ads Solutions

Google

Hết hạn: 16/11/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 5 năm

google google ads

Mô tả công việc

Responsibilities
Lead operations, inspire vendor teams and enable an extended workforce ecosystem of vendors/partner teams and support specialists to deliver exceptional customer experiences.
Optimize and maintain processes, ensuring comprehensive training and resources. Enable processes like Best Current Practices(BCP), agent quality, compliance, tools, Subject Matter Expert(SMEs) and training creation/delivery management.
Manage vendor selection, forecasting, resources, and budget. Support vendor partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation in dispute management.
Drive impact through efficiency, effort, and interactions. Deliver Key Performance Indicator (KPIs), maintain infrastructure, and secure budgets. Collaborate with stakeholders, support vendors, and advocate for operational needs.
Collaborate with cross-functional stakeholders and manage multiple strategic relationships across global vendor management teams, sourcing teams, strategy and operations, tools and automation, HR, legal and finance.

Yêu cầu

Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience building relationships with stakeholders or clients.
3 years of experience in a customer or client-facing role in Digital Marketing, Operations Management or Consulting.
3 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams.
Preferred qualifications:
Certification in Six Sigma, Customer Operations Performance Center or LEAN (or other relevant operations coursework).
3 years of experience analyzing data and generating business insights in order to guide business decisions.
3 years of experience in managing vendor and extended workforce providers.
Experience using tech and analytics tools, with knowledge of SQL.
Knowledge of Google Ads, Measurement and Attribution products.

Thông tin khác

About the job
In this role, you will manage operations serving Google's customers. You will be responsible for working with the managed service partner, Google Operations Center(GOC) as well as Googlers in gTech, Large Customer Sales(LCS) and Google Customer Solutions(GCS), acting as a trusted expert in delivering services. You will be a member of a growing global team dedicated to Google's customer success.
As a Scaled Delivery Manager, you will be managing vendor service providers to deliver performance seamlessly, meeting the metrics and ensuring business continuity.

Thông tin chung

Thu nhập: Thỏa thuận

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Hạn nộp: 16/11/2024

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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