School Sales Supervisor - Binh Tan

1. Sales performance management
-Review the sales objectives for the month and set individual objectives for each EC to meet the center target respecting commercial ground rules.
-Review the previous sales team performance, identify areas of improvement, and prepare an action plan to improve sales effectiveness.
-Consistently review and evaluate the conversion performance of the all the channels, activities/events, and sales team members.
-Ensure accurate and timely information updates from the sales team in the organization's system.
-Prepare a daily/weekly report for the Head of Commercial on the sales situation in the center and revise the action plan to ensure that milestones and targets are met.
-Contribute to the sales of the school by offering prospect presentations during the month.
-Ensure that the defined show distribution ground rules are respected in the school.
2. Sales team skills development and management
-Monitor the sales team member performance through data analysis and observations and identify areas of improvement.
-Regularly conduct on-the-job training and coaching sessions tailored for each sales team member.
-Conduct a feedback session with each sales team member monthly.
-Manage the registration and completion of the assigned training courses on the sales training platform for the new sales team members.
-Manage and evaluate on frequent basis (monthly/quarterly) the performance of the sales team in line with HR policies and procedures.
-Manage the schedule of the sales team members in a fair and balanced way.
3. Cross-departmental collaboration
-Work with the School Service Manager to create a monthly activities calendar for prospects.
-Collaborate with Activation team by participating in external activities providing customer insights and feedback on supply conversion of the promoter leads.
- Drive school's recruitment effort to build a competent team to deliver high sales performance
-Collaborate with the TMK Manager to update on supply conversion and feedback on booking effectiveness.
-Share market insights specific to the location and audience demographics with the Head of Commercial and the Marketing team on a regular basis.