Client Management
- Understand client needs, respond promptly, and provide strategic recommendations.
- Build and nurture long-term client relationships through trust, transparency, and results.
- Address client concerns with tact and professionalism, providing timely and appropriate solutions.
Project Planning & Execution
- Collaborate with Planners to develop and execute detailed digital marketing plans for clients.
- Oversee end-to-end campaign implementation across platforms like Google Ads, Facebook Ads, TikTok Ads, etc.
- Analyze campaign performance reports through quantitative and quanlitative metrics and identify actionable insights to improve outcomes.
Project (Campaign) Management
- Coordinate with internal teams and other stakeholders to ensure campaigns are on track in terms of timeline, budget, and KPI delivery.
- Proactively identify risks, propose solutions, and maintain a positive team spirit.
- Maintain clear documentation and communication throughout the project lifecycle.
- Monitor project budgets to ensure cost-efficiency while maximizing campaign performance.
Reporting
- Report directly to the Account Manager/Account Lead with timely updates on project status and performance.
- Experience: 3-5+ years in digital marketing or project/account management
- referably in having working experience in a marketing agency and having 1+ years in the same position
- Education: Bachelor's degree in Marketing, Business, Communication, or related fields.
- Languages: English communication is a plus.
Essential Skills for Agency Account Executives:
- Strong verbal and written communication for both client-facing and internal coordination.
- Effective time management, attention to detail, and multi-tasking under tight timelines.
- Proficiency in digital platforms (Google Ads, Meta, TikTok) and understanding of performance metrics (CTR, ROAS, etc.).
- Ability to interpret reports and translate data into client-friendly insights.
- Skilled in writing proposals, project timelines, and performance reports using PowerPoint, Excel.
- Client service mindset - proactive, accountable, and relationship-driven.
- Competence in project management tools and budget tracking.
- Collaborative approach when working with Creative, Media, and Tech teams.
- Calm under pressure and solution-oriented when handling campaign changes, client feedback, or internal misalignments.