About The Role
Apply senior enterprise Customer Success expertise to create, evaluate, and refine realistic training tasks for advanced AI systems.
What You'll Do
Produce high-difficulty tasks and gold-standard solutions involving onboarding, adoption, retention, renewals, account health, stakeholder management, and value realization.
Review and calibrate peer work, own day-to-day quality, and escalate genuine edge cases or rubric ambiguities.
Requirements
8-15 years of Customer Success or account-management experience, primarily in enterprise SaaS.
Ownership of strategic enterprise accounts across complex customer lifecycles, renewals, retention, and revenue growth.
Experience designing health-score frameworks, renewal playbooks, risk processes, success metrics, and onboarding, adoption, value-realization, retention, and expansion strategies.
Bachelor's degree or equivalent practical experience. AI evaluation or related analytical experience is preferred but not required.
Engagement Details
Short-term contractor engagement for up to 9 weeks. Commit at least 4 hours per day and up to 40 hours per week, including 4 hours of overlap with Pacific Time.
Compensation
$10.50 USD per hour.
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