Senior Associate, Billing & Accounts

Job Description
About The Opportunity
The Billing & Collections Senior Associate of the Global Billing & Accounts Team will be responsible for performing the day-to-day responsibilities of the billing & collections processes for Vietnam, with the overarching objective of ensuring our members' invoices are financially accurate and paid in a timely manner.
This role will report directly to the Pacific Senior Lead for Billing & Accounts. In this role, you will:
Respond to all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience.
Provide guidance and support to the offshore team with outreaches to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collections goal.
Provide a high-quality experience to both our members and our internal and external teams
Constantly look at areas for process improvement; Aptitude to challenge current processes, and communicate proposed solutions to the territory lead.
Review and reconcile member accounts to ensure good financial standing and to ensure correct payment processing
Cooperate with other stakeholders and local banks (if needed) to resolve issues relating to payments, invoices, cash reconciliation, member's queries, refunds;
Be the regional point of contact for any inquiries from members or other WeWork teams
Possess the ability to thrive in a fast-growing environment, and must have willingness to pitch-in when asked to support other areas.
Update various trackers provided by leadership in a timely fashion while adhering to adhoc project deadlines
Liaison and support to the tax team regarding e-invoice registration and issuance
Provide support to the bank in queries related to refunds
Participate in ad-hoc projects as they arise.
Assist with monthly VAT compliance with the tax team and auditors.
Responsible for managing the following transactions:
Customer's records - Legal info in e-invoice and delivery information
Agreed services and payment terms
Naming of transactions
Tax management on every transaction
Monthly transaction report in English and Vietnam
E-invoice registration and management
Issuing and sending invoices
About You
1-3 years of relevant work experience
Degree/Professional qualification in Business Management/Accounting/Finance related field is a plus
Good understanding of Vietnam regulations on tax
Fluency in English
Demonstrate ability to prioritize and manage critical situations
Proactive and reliable; driven to achieve team goals; ability to display initiatives and work independently to complete assigned tasks and responsibilities, with limited supervision
Excellent interpersonal and communication skills
Proficiency with Microsoft Office Suite (especially Excel) and Google Drive Systems
Attention to detail and high adaptability to work in a fast-paced environment
Strong problem solving and time management skills