senior CRM ExecutiveTam Son International Joint Stock Company
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Mô tả công việc
The Senior CRM executive is responsible for executing CRM's activities, ensuring that the relation between the company and its customers is well maintained and developed, creating opportunities for business development through CRM's activities.
SCOPE OF WORK / RESPONSIBLITIES
• Manage the customer database and ensure it is segmented effectively for targeted marketing and CRM activities
• Build CRM strategy and implementation to meet business and brand objectives.
• Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in the area of CRM and analytics.
• Evaluate and propose changes to improve the effectiveness of new customer recruitment, retention, and upselling programs.
• Build up and manage the loyalty programs to increase customer experience and customer satisfaction (gifting, events, visits...)
• Ensure customer experience and customer service standard are well executed in store
• Work closely with cross-functional task team and lead peers to optimize CRM campaigns and ensure timely deliverables.
• Work closely with marketing team to develop client communication on CRM platform which fulfill and amplify brand marketing objectives.
• Handle customer feedbacks and complaints
• Manage relationship with partners
Yêu cầu công việc
• Teamwork and collaboration
• Commercial management and quality control
• Ambassadorship and entrepreneurship
• Awareness of customer needs
• Ambition and self-motivated
2- Skills
• Graduated from business administration, marketing or related fields
• 5 years proven working experience as CRM, corporate sales, marketing, guest relations or partnership management
• Profound in luxury loyalty, customer service, customer acquisition, re-engagement and retention strategies.
• Problem solving and result driven, attention to detail
• Interpersonal, integrity, excellent communicator
• Fluent in writting and speaking English
• IT literacy (Outlook, Word, Excel and PowerPoint) & presentation
• Hands on experience with CRM software/system
• Having social networking with high profile customers will be considered as an asset
Quyền lợi được hưởng
Premium health care insurance.
Thông tin khác
15/03/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
Lĩnh vực
Thời trang/Trang sức
Kỹ Năng
CRM, English, Customer Experiences, Customer Service Mindset, Customer Acquisition Management
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Nộp hồ sơ liên hệ
Tam Son International Joint Stock Company
Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên
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Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên