Senior Customer Service (furniture experienced)Công ty TNHH Đại Cồ Jonathan Charles Fine Furniture
Nơi làm việc: Bình Dương, Bình Phước
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản lý điều hành, Giao Dịch Khách Hàng, Kinh doanh, Dịch vụ
Lương: Negotiable
Hình thức: Toàn thời gian
Ngày đăng: 16/03/2024
Hạn nộp: 04/04/2024
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Mô tả công việc
4. Duties and Responsibilities
Assistant Customer Service Manager will be expected to perform the following tasks:
- Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
- Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Well understanding staff's job requirement for back up:
• Receive new sample request making PO from customer.
• Send the sample shipping list to Planning for shipment
• Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
• Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
• Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
• Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Assistant Customer Service Manager will be expected to perform the following tasks:
- Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
- Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Well understanding staff's job requirement for back up:
• Receive new sample request making PO from customer.
• Send the sample shipping list to Planning for shipment
• Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
• Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
• Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
• Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Yêu cầu công việc
• Graduate level qualifications
• Excellent communication skills both verbal and written English
• Verbal & written Mandarin preferable (but not compulsory)
• At least one year experience in working and interfacing with ERP system
• Excellent computer skills; MS Office, Emails, ERP systems & databases
• Customer Service experience not essential, but useful
• Excellent communication skills both verbal and written English
• Verbal & written Mandarin preferable (but not compulsory)
• At least one year experience in working and interfacing with ERP system
• Excellent computer skills; MS Office, Emails, ERP systems & databases
• Customer Service experience not essential, but useful
Quyền lợi được hưởng
Xe đưa rước, coffee free, lunch at canteen, premium healthcare
Thông tin khác
Posted Date
[protected info]
Job Level
Experienced (non-manager)
Job Function
Customer Service > Customer Service
Industry
Furniture/Wood
Skill
Furniture, Customer Service, Sales Supervisor
Preferred Language
English
[protected info]
Job Level
Experienced (non-manager)
Job Function
Customer Service > Customer Service
Industry
Furniture/Wood
Skill
Furniture, Customer Service, Sales Supervisor
Preferred Language
English
Nộp hồ sơ liên hệ
Công ty TNHH Đại Cồ Jonathan Charles Fine Furniture
Giới thiệu công ty
Công ty TNHH Đại Cồ Jonathan Charles Fine Furniture việc làm
5/5 đường Tân Thới Nhất 8, KP5, P. Tân Thới Nhất, Q12, TP.HCM.
Quy mô: Từ 1000 - 5000 nhân viên
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Vị trí Senior Customer Service (furniture experienced) do công ty Công ty TNHH Đại Cồ Jonathan Charles Fine Furniture tuyển dụng tại Bình Dương, Bình Phước, Joboko tự động tổng hợp mức lương Negotiable, tìm thêm việc làm về Senior Customer Service (Furniture Experienced) hoặc công ty Công ty TNHH Đại Cồ Jonathan Charles Fine Furniture ở các link phía trên
Giới thiệu công ty
Công ty TNHH Đại Cồ Jonathan Charles Fine Furniture việc làm
5/5 đường Tân Thới Nhất 8, KP5, P. Tân Thới Nhất, Q12, TP.HCM.
Quy mô: Từ 1000 - 5000 nhân viên