Senior Customer Service (Thủ Đức - HCM)

Lead, supervise, and support the customer service team to deliver excellent service to residents
Develop standardized policies, procedures, and quality standards
Resolve complex or escalated resident complaints quickly and effectively
Coordinate with other departments (maintenance, security, housekeeping, etc.) to meet resident needs
Oversee move-ins/move-outs and conduct orientation for new residents
Collect and act on resident feedback (surveys, direct input) to improve services
Prepare regular performance reports and track improvement efforts
Train and mentor team members to enhance skills and ensure professional behavior
Ensure compliance with property management rules and company policies
Assist management in fostering a positive community and good resident relations
Working shift: [protected info]; 13:00 - 21:00 from Monday to Friday (01 weekday off)