Senior Driver Operations Associate, Hub

Mô tả Công việc
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
Lalamove is seeking a high-energy and results-oriented Senior Driver Operations Associate to join our dynamic team in Ho Chi Minh City! As a key player in Asia's booming intra-city delivery scene, we offer a fast-paced and rewarding environment for individuals who thrive under pressure and embrace a passion for excellence. This role is responsible for the smooth operation of our entire driver support hub network. You will assume a multifaceted leadership role, from managing budgets and scheduling tasks to conducting inventory checks and ensuring compliance with company policies.
What you'll do
Ensure the seamless and effective operation of all driver support hubs within the network.
Manage all relevant budgetary aspects, including expenses for utilities (electricity, water) and rental fees.
Build and develop working plans and allocate appropriate tasks to each individual to ensure the most effective operation.
Create a plan to conduct weekly and monthly site checks for each hub to identify and address any operational issues.
Manage and conduct cross-checks for issues related to inventory and cash on a weekly and monthly basis.
Collaborate with other departments to resolve related issues and implement the most suitable processes for efficient operations.
Proactively stay up-to-date on all new policies, processes, and system features to provide guidance to agents and ensure proper compliance with the updated information.
Report daily/weekly/monthly with line manager.
Special/ad-hoc projects assign by Line Manager/ Department Manager.