Senior E-Commerce Operation Supervisor - Chinese speaking

Mô tả Công việc
COMPANY OVERVIEW
The company's business focus on cosmetics, skincare and healthcare products.
JOB RESPONSIBILITIES
E-commerce Operation (70%)
Build the whole process from the Order at Platform to delivery, & return process, work with Logistic, IT team & Account team.
Proactively collaborate with the Ecommerce platforms (including but not limited to TikTok, Lazada, Shopee,...) for all matters related: listing, products updates, pricing, stock management, promotions management, campaigns booking, contracts negotiations etc;
Manage, monitor the order processing: Check order, confirm order, solve related problem.
Follow delivery: Ensure delivery on scheduled, make sure the customer has received the goods follow plan.
Problem solving: Solve delivery issue, support info for drivers,
Administrative task as internal process (with Production, Accounting, Brand team, Finance), make promotion request proposal.
E-commerce Development (30%)
Ecommerce Plan (Sale & Marketing): Make the plan for promotion, discount & marketing: monthly/ campaign/ yearly/. Report to manager.
Work with Platform (TikTok, Lazada, Shopee,...) about the Contract, Promotion, Payment, operation process.
Work with Agency to do MKT activities for each platform.
Management: make the report to revenue/cost/efficiency for the campaign monthly & yearly.
Research: Market and Competitor.
BENEFITS
Salary and benefits from company regulation