SPECIFIC ACCOUNTABILITIES:
• Ensure the accurate and timely movement of ocean freight to- and from specific
locations within the service standards agreed with the Customer
• Handle all Customer facing communication and shipment related internal
communication between/with DB Schenker stakeholders
• Provide Customers with proactive exception management in case of service quality
deviations including follow-up and problem resolution
• Ensure Customers are invoiced for all shipment related charges
• Explore upsell opportunities with the
Shipper (involve Sales Team - as applicable)
• Act in a manner which increases Customer satisfaction and loyalty, maximizes
shipment profitability and decreases operating expenses
1. SKILLS REQUIRED
• Ability to multi-task
• Effective communication skills and professional communication etiquette
• Fluency in written and spoken English
• Perform well under pressure
• Strong computer (Windows PC) skills
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Must work well within a team
2. EXPERIENCE AND QUALIFICATIONS
• Minimum Bachelor's degree in Management or any related fields such as transport, logistics, supply chain etc.
• Minimum 3 years of relevant working experience in the industry