Senior Expert, Distribution Support (Initiatives) - TechcomLife

Job Title: Senior Expert, Distribution Support (Initiatives)
Function: Distribution COE
Division: Distribution
JOB PURPOSE
'As a senior expert, this role is responsible for designing strategic frameworks to enhance sales force enablement. It oversees business process optimization, advises on system implementation, mitigates risks, and drives quality improvements. This position plays a pivotal role in elevating the business support function as a strategic growth driver across distribution channels.
KEY ACCOUNTABILITIES
Key Accountabilities (1)
1. Strategic Process Design & Optimization for Sales Support
- Develops national operational frameworks to streamline and enhance sales support workflows
- Acts as a senior advisor in building comprehensive policy/procedure to accelerate productivity and effectiveness of new sales personnel
- Designs and manages flexible system access tools with integrated security and performance tracking
- Leads development of digital learning platforms for sales operations, including e-learning, simulation tools, and AI chatbots
- Regularly reviews and standardizes processes in coordination with IT and operations to ensure system consistency
Key Accountabilities (2)
2. Initiatives/ Project management & Change management
- Act as distribution's representatives in company projects to enhance sales and customer experience
- Manage project timeline and progress to ensure the timely and effective implementation for achieving the target
- Join in full process of project (builiding/developing/testing/implementing/enhancing) to ensure the quality of the derivarables to sales forces/customers
- Play the role of change management leader in implementing new initiatives/project to sales forces/ Distribution related function
Key Accountabilities (3)
3. Functional Leadership & Capability Development
- Represents the function in cross-department strategic projects, particularly those involving technology transformation and customer experience innovation
- Designs mentoring and coaching programs for junior specialists, sharing practical knowledge and project experience
- Supports HR and leadership in building advanced competency frameworks, SOP models, and performance evaluation systems
- Contributes to career path planning for business support professionals, aligning individual growth with organizational goals