senior IT Application Support officer

Job description
Monitor operations and directly handle requests from departments and domains related to the use of the Core Insurance system and other assigned IT service systems.
Coordinate with partners and related domains to resolve any errors that arise to ensure IT services meet the maximum requirements of all departments.
Assist in testing, coordinating projects, and receiving handover of software products from the solution center and IT deployment projects.
Review issued IT processes, manage and report on IT process compliance.
Perform periodic (daily, monthly, annual) monitoring of SAP and non-SAP application systems.
Your skills and experience
Bachelor's degree in Information Technology
Minimum of 1 year of experience in supporting and operating systems and application software/Minimum of 2 years of experience in software development related work.
Experience in providing software application support and level 1 user support.
Preference for candidates with SAP system support experience.
Insurance knowledge is an advantage.
Why you'll love working here
Being an Amazer at MBAL, you are offered:
No working on the weekends (5 working days/week from Monday to Friday) and no overtime
Competitive salary with annual review and performance bonus
100% official salary during the probation period
MIC Premium Healthcare Insurance for each employee with his/her 03 dependents
Provide Life Insurance & Cancer Insurance for the company's members
Annual leave: 15 days/year
Outstanding Wellness allowances
Lunch/Mobile/Travel allowances
Sponsored training and self-development opportunities (English, PMP, CSM, ITIL...)
Modern facilities for convenient working.
Specific benefits on the holidays of the Union (Company birthday, New Year's holidays, Mid-Autumn Festival, Vietnamese Family's Day - June 28, Vietnamese Children's Day - June 1, Women's Day - March 8 & October 20, ...)
Exciting company outings/events and team-building activities
Supportive, international, dynamic working environment and talented, culturally diverse teams
A large pantry full of snacks, drinks, and seasonal fresh fruit
mb ageas life là công ty Công ty đa quốc gia đang hoạt động lĩnh vực IT Phần cứng, Mạng tại Hà Nội. Hiện tại chúng tôi đang cần tuyển vị trị trí "Junior/Middle DevOps", "Senior IT Application Support Officer". với các kỹ năng như Có Tầm Nhìn, IT phần mềm, Lập Kế Hoạch .Bạn sẽ được hưởng các chế độ phúc lợi như Văn Phòng Tiện Nghi, Đào Tạo Miễn Phí khi làm việc tại mb ageas life.