Senior Market Research & Insights, SPX Express

• Produce Net Promoter Score (NPS) reports for sellers and riders, including monitoring data collection, tracking performance to update weekly/ monthly trends, and identifying potential levers to improve seller/ rider/ driver satisfaction.
• Proactively conduct market scans to capture competitor activities and key updates for monthly Competitive Intelligence report
• Take responsibility for fulfilling the research requests from other teams: taking briefs, clarifying, designing proposals, managing fieldwork, and doing reports for projects (Qualitative/ Quantitative)
• Coordinate with stakeholders for research operation/ logistic arrangement (i.e. recruiting samples, scheduling interviews, etc.)
• Create methods to collect and analyze internal and external market data, and track and monitor performance to derive business insights.
• Provide strategic and clear direction to facilitate cross-functional collaboration and coordination across multiple teams (internal, external teams & partners) to ensure key objectives are aligned across the organizatio