Senior Merchant Partnership Assistant

Partnership (50%)
Build and maintain relationships with merchants and key personnel within.
Conduct business, MKT campaign reviews to ensure MCs are satisfied with their sales and services.
Work closely with internal teams (Sales, Finance, CS, PD, PO, MKT, Legal team) to ensure merchant and client needs are fulfilled effectively.
Escalate and resolve areas of concern as raised by merchants and clients.
Monitor company performance against service level agreements and flag potential issues.
Ensure account managers are aware of changes within merchants.
Operations (50%)
For new merchants: Follow up processes from contract, training, go-live, create account, manage stores, internal communication, etc.
For existing merchants: Support the management of the MC portfolio with the Merchant Partnership Manager and issues related to the operation of the MC.
Identifies continuous improvement opportunities and proposes changes to gain efficiencies, increase quality and reduce costs in merchant processes.
Actively participate and contribute to projects/initiatives to deliver the best merchant engagement & satisfaction in line with company long term business objectives.
Build strong relationships and effectively communicate with internal and external stakeholders to ensure alignment, clear understanding of goals, and focus on delivering meaningful results for the merchant team.
Other tasks assigned by the Line Manager with willingness to develop new competencies.