Senior Officer - Sales Support and DS Project, Agricultural Solutions (One-Year contract)

OBJECTIVES OF THE POSITION
Provide the daily sales support in Agricultural Solutions (AP) to deliver financial targets and support the implementation of SAP system for the newly established company by working closely with Controlling, and Customer Service (CSO).
MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES
1. Customer Management
a. Ensure compliance with mandatory documentation pertaining to Customers to name a few: Customer agreement, Commercial Policy, BPDD, Profiling, Balance Confirmations.
b. Ensure resolution of queries received through various channels, Balance confirmations and during their one-to-one visit - Clear documentation and resolution provided to Customers.
c. Visit to key Customers (at least once a year) contributing 80% of business. The visit needs to be utilized for doing account reconciliation, explaining their account, and resolving queries, if any.
d. Master Data Management:
- Ensure "end-to-end" handling of New Customer appointment in collaboration with Sales Team, Finance and Credit Team.
- Collect and maintain customer data.
2. Rebate Management
a. Ensure adherence of SLA's defined for issuance of rebates to Customers.
b. Ensure accuracy of rebate issuance in customer accounts, flag any concerns regarding accuracy to the concerned team member.
c. Prepare Rebate policy for well in advance, keeping clear documentation of the same as per audit requirements.
d. Communicate the schemes to Customers and internal team and keeping a documentation of the same for future audit purpose.
e. Prepare reconciliation statement of rebates balance and rebate availability. Giving a head up well in advance for any increase in outflow/ saving.
f. Ensure rebate accuracy of more than 95% by end of the year.
3. Other Sales Support activities
a. Manage, update and distribute price list to Sales Supervisors/ Managers as well as customers.
b. Generate and send Quotations to customers.
c. Act as first customer contact person to handle customer inquiries.
d. Prepare and follow up on contract liquidation with customers.
e. Work with Supply Chain for stock allocation and tracking to meet order demand.
f. Support to organize sales events, meetings, conferences, and customer overseas and domestic incentive trips.
g. Coordinate with CSO, GB Supply Chain, Sales Team and Customers on delivery, order release, and order combination.
4. Support in SAP Implementation,
a. Support the design and development of SAP business scenarios aligned with the new company's operating model.
b. Work closely with DS Project, local Finance & AP team to understand end to end business processes.
c. Support to translate business requirements into functional SAP scenarios and support configuration discussions with internal/external SAP teams.
5. Data Validation & Migration Support
a. Support data migration activities, including master data and transactional data.
b. Validate migrated data to ensure accuracy, completeness, and consistency between legacy systems and SAP.
c. Support reconciliation between financial data, operational data, and business reports.
6. Perform other tasks assigned that are closely associated with Finance, Sales Support and CSO.