Department Operations
LevelExperienced (Individual Contributor)
LocationHo Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description
Conduct qualitative and quantitative analysis to understand ops performance and root causes
Follow up with Product team to understand key features roadmap and their implication on ops
Propose ops dashboards and KPI tracking to monitor key metrics
Lead cross-functional meetings to drive collaboration and project execution
Map out and optimize core ops process
Requirements:
4+ experience in a technology-driven industry, with good understanding of product features
Analytical and detail-oriented
Good at task organization and multitasking skills
Strong communication and teamwork abilities
Can-do attitude
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