Department Operations
LevelExperienced (Individual Contributor)
LocationHo Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team
The Warehouse Process Excellence is responsible for driving standardization, visibility, and continuous improvement of warehouse processes across the network.
This role operates at network level (process-based), working with multiple WH stakeholders to ensure initiatives are well-designed, properly tracked, and effectively executed, with clear linkage to business impact and ROI.
Job Description
1. Process & Initiative Ownership (Core)
Support the design, rollout, and optimization of warehouse process initiatives (IB, Picking, Packing, OB, Compliance).
Translate business objectives into clear process scopes, milestones, and success metrics.
Ensure new or improved processes are standardized and scalable across warehouses.
2. Cross-functional Coordination
Work closely with:
WH Operations teams (execution owners)
Performance/Data teams
Infra, Automation, Product/System teams
Align timelines, assumptions, and resource needs across initiatives.
Facilitate weekly / monthly reviews to ensure alignment and decision clarity.
3. Governance & Standardization
Support and continuously improve Operation Excellence governance standards, including:
Project templates
Reporting formats
Decision and escalation mechanisms
Ensure initiatives follow clear RACI, ownership, and post-implementation review discipline.
4. Business Impact & Continuous Improvement
Track initiative outcomes against defined KPIs and ROI expectations.
Highlight gaps between design intent and actual execution.
Propose follow-up actions to stabilize, optimize, or scale successful solutions.
Requirements:
3-5 years of experience in warehouse/ supply chain operations, Operation Excellence, or process/project role.
Strong process thinking and ability to structure complex problems.
Solid analytical skills; comfortable working with data and dashboards.
Good stakeholder management and cross-team communication.
High ownership, able to manage multiple initiatives in parallel.
Familiarity with project or collaboration tools (Excel, Slides, Jira, Smartsheet, or equivalent).
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