Senior Product Specialist

Overview
Your main responsibility will be to research, develop, and implement tour packages in Vietnam. The Product Team is responsible for:
• Configuring our products in the Tourplan system supports the Sales, Reservations, Quality, and Accounting Teams.
• Maintaining the company's relationship with our suppliers in Vietnam.
• Identifying new products and negotiating fair and competitive contract rates.
• Coordinating the development of new and commercially viable products that match our customers' requirements.
Description
• Ensure all supplier and product information is collected on time and is accurately stored, resulting in a current, comprehensive, and well-managed database.
• Support the configuration of our partner's products in our Tourplan system and maintain product information on SharePoint such that:
o The Sales Team can quickly and accurately suggest, quote, and confirm travel itineraries for both agents and customers that visit our Travel Center,
o The Reservations Team can confirm bookings with agents and customers and reserve services with partners as efficiently as possible,
o The Quality Team can review accurate and current itineraries to brief guides and easily determine operational details about our partners' products,
o The Accounting Team can review the standard pricing of our packages and proprietary tours.
• Continuously review the company's products and make timely recommendations for any necessary changes or suggested improvements.
• Develop a deep knowledge of the products and suppliers our company offers to help coordinate the new product development process.
• Coordinate with the Sales team to inspect new destinations and develop training materials to increase product and destination knowledge.
• Coordinate with the Quality Team and tour guides to ensure new tours run smoothly.
• Assist with daily sales requests, questions, and inquiries from agents or other departments.