We are looking for a
Senior Sales B2B/Account Manager
to manage, develop and expand key customer accounts in the international logistics/freight forwarding sector.
The role focuses on
new
business development, key account management, customer retention and revenue growth
, working closely with Product, Trade Lane and Operations teams to deliver solutions tailored to customer need in Freight Forwarding, 3PL, International Logistics, Shipping, Air/Sea Freight or Supply Chain Solutions
KEY RESPONSIBILITIES
1. Sales & Business Development
Develop and execute sales strategies and account development plans for assigned customers.
Identify and acquire new customers through market research, networking, customer visits and tender opportunities.
Develop new business opportunities and expand existing accounts.
Understand customers' business models, logistics needs and market challenges to recommend suitable solutions.
Prepare commercial proposals, presentations and quotations in coordination with Product teams.
Negotiate commercial terms and close deals within company guidelines.
2. Key Account Management
Build and maintain strong relationships with key customers.
Develop long-term partnerships to retain and grow existing business.
Conduct regular customer visits and business reviews to identify new opportunities.
Coordinate with Product, Trade Lane and Operations teams to ensure effective service delivery.
Organize or support customer workshops and industry events to strengthen customer engagement.
3. Sales Planning & Performance
Manage sales pipeline, forecasting and account plans.
Maintain accurate customer and opportunity information in CRM.
Monitor account performance and continuously identify opportunities for revenue growth.
Support pricing and service improvement based on customer and market feedback.
Ensure timely renewal or renegotiation of commercial agreements when required.
REQUIREMENTS
Bachelor's degree or equivalent qualification.
Minimum 4 years of sales experience in international freight forwarding / logistics.
Strong track record in B2B sales, key account management and business development.
Experience managing large/key accounts and complex customer requirements.
Strong understanding of international freight forwarding and logistics solutions.
Excellent English communication and presentation skills
,
both spoken and written.
Strong negotiation, listening and customer relationship management skills.
Proactive, commercially minded and results-oriented.
Good teamwork and ability to work effectively with cross-functional teams.
Able to work independently with limited supervision.