Senior SOC Operation

Job Purpose

The Site Reliability Engineer is responsible to handle all kind of incidents (security or non-security in his/her domains to recover services as fast as possible & comply to processes; proactively identify potential risks/weaknesses and implement enhancements to ensure consistent performance and reliability of services.

Key Accountabilities (1)

· Co-operate with Dev & Ops & Security functions to study & deep understand TCB's Apps/Infras/Security.

· Daily onsite (by 24/7 shift) to monitor & response (L1/L2) to all kind of security or non-security events/incidents as quickly as possible (real-time) based on defined runbooks & tools.

· Define and develop scenario, run books and automation pipelines to handle security or non-security issues & incidents.

· Periodically review and assess applications/infras/security to identify potential risks/weaknesses and implement remediation plans to improve resilience of services.

· Proactively identify & build/optimize monitoring matrixes for security or non-security.

· Orient, analyze and evaluate new technology trends in order to apply to increase resilience level of services.

· Ensure that the unit's activities comply with internal policies, regulations, processes, guidelines... and service quality commitments (SLAs).

· Identify risks of the unit during its operation, coordinate with relevant units to develop methods of risk measurement, assessment and mitigation; overcome and improve the risk points of the entity.

· Report periodically to the Manager of Monitoring & Response Center.

Key Accountabilities (2)

· Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the monitoring operations (security & non-security).

· Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

· Bachelor's degree in computer science, Electronics and Telecommunications, Information Security or a related field.

· A minimum of 5 years' experience as a Banking Application operation or Infrastructure operation or SOC Operation

· Proficiency in one or many banking application like Corebanking T24, Card, Mobile Banking, ESB, Monitoring Tools (Dynatrace, Splunk, Openseach, Grafana...)

· Or proficiency in one or many Infrastructure and DB like AWS Cloud, IBM Power system, Vmware, EKS, DB (Oracle, Postgres...).

· Or Proficiency in one or many Network & Security infrastructure like Cisco ACI/SDWAN, F5, Checkpoint, PaloAlto...

· Or proficiency in SOC monitoring & response

· Analytical mindset and good problem-solving skills.

· Excellent verbal and written communication skills.

· Highly organized and responsible.

· Capable of working under pressure.

· Up to date with trends and developments in IT App/Infra/SOC Operation.

· English, according to TCB's regulations in each period.

WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?

• Investing over 500 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
• You will grow with Techcombank by having the opportunity to learn from top experts from across the world
• Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
• Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.