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Mô tả công việc
Responsibilities:
- Floor Staff Learning & Development
Aim to ensure that every floor staff of all levels is equipped with the knowledge and skills necessary to achieve their goals and provide consultative based service to customers.
- Identifying Training Needs
Analyse and monitor floor staff's training needs at all times by visiting shops, analyzing monthly staff sales reports and Mystery Shoppers results, have discussions with Shop Managers and Area Managers in order to create and deliver appropriate and effective training events/activities/methods.
- Setting Learning Objectives
To ensure objectives and training meet the needs of the business, current retail and marketing activities, by keeping abreast of upcoming new product arrivals, launches, promotions, retail CALENDER, etc.
- Selecting Suitable Methods of Training
Employ NLP and Accelerated Learning Methods in delivering group learning session to engage all senses of every participant and individual preferred learning style is matched.
- Designing And Planing Training & Training Materials
a. Is Responsible for formulating and designing training programs and materials to improve the knowledge and skills of the shop floor staff. Using the provided information to customize, simplify and incorporate visual, selling and additional tips for maximum knowledge attainment and make learning friendly.
b. Create, design and formulate pre-course work for every learning event and send it out to all participants 2 weeks prior to the training date.
c. Customize, improve and update existing training materials to meet the current needs of the business.
d. To create new and different ideasfrom forms to training packages, how to approach situations to design strategies.
- Conducting / Implementing The Training
To conduct training on all product categories in both local and outstations shops. Plan and conduct training on:
+ Core Course (Skin, Make Up, Body Well-being, Hair, Ingredient
+ In Store Promotion on ' Window & EOS '
+ New / re-launch major product categories
+ Salesmanship
+ Induction
- Evaluating The Result
a. To coach the In-Store Trainer (Shop Leaders) of both local and outstation shop in their training sessions by sitting-in scheduled training events. Give constructive feedback for improvement and comments and suggestions to achieve desire results.
b. Using relevant shop figures (ATV/UPT) and performance result (Mystery Shopper Programme) to evaluate floor staff's performance in terms of product knowledge and selling skills.
- Constant Updating Floor Staffs' Knowledge and Skills
To actively research and collect informations via Internet, magazine and any other resources available to circulate relevant articles to enhance the knowledge and skills of the floor staff and keep them abreast of competitors' activities, current info on C&T, knowledge on product advancement and to provide top tips which will help sell TBS product effectively.
- Representing TBS as Skincare/ Makeup Expert
To represent TBS and on projects outside the learning & development Dept. as a makeup artist and skincare expert in any external events like photography sessions and workshops.
- Miscellaneous Duties
To handle miscellaneous duties parties to learning & development, assist and participate in company events and carry out any related duties as and when required by the management
- Floor Staff Learning & Development
Aim to ensure that every floor staff of all levels is equipped with the knowledge and skills necessary to achieve their goals and provide consultative based service to customers.
- Identifying Training Needs
Analyse and monitor floor staff's training needs at all times by visiting shops, analyzing monthly staff sales reports and Mystery Shoppers results, have discussions with Shop Managers and Area Managers in order to create and deliver appropriate and effective training events/activities/methods.
- Setting Learning Objectives
To ensure objectives and training meet the needs of the business, current retail and marketing activities, by keeping abreast of upcoming new product arrivals, launches, promotions, retail CALENDER, etc.
- Selecting Suitable Methods of Training
Employ NLP and Accelerated Learning Methods in delivering group learning session to engage all senses of every participant and individual preferred learning style is matched.
- Designing And Planing Training & Training Materials
a. Is Responsible for formulating and designing training programs and materials to improve the knowledge and skills of the shop floor staff. Using the provided information to customize, simplify and incorporate visual, selling and additional tips for maximum knowledge attainment and make learning friendly.
b. Create, design and formulate pre-course work for every learning event and send it out to all participants 2 weeks prior to the training date.
c. Customize, improve and update existing training materials to meet the current needs of the business.
d. To create new and different ideasfrom forms to training packages, how to approach situations to design strategies.
- Conducting / Implementing The Training
To conduct training on all product categories in both local and outstations shops. Plan and conduct training on:
+ Core Course (Skin, Make Up, Body Well-being, Hair, Ingredient
+ In Store Promotion on ' Window & EOS '
+ New / re-launch major product categories
+ Salesmanship
+ Induction
- Evaluating The Result
a. To coach the In-Store Trainer (Shop Leaders) of both local and outstation shop in their training sessions by sitting-in scheduled training events. Give constructive feedback for improvement and comments and suggestions to achieve desire results.
b. Using relevant shop figures (ATV/UPT) and performance result (Mystery Shopper Programme) to evaluate floor staff's performance in terms of product knowledge and selling skills.
- Constant Updating Floor Staffs' Knowledge and Skills
To actively research and collect informations via Internet, magazine and any other resources available to circulate relevant articles to enhance the knowledge and skills of the floor staff and keep them abreast of competitors' activities, current info on C&T, knowledge on product advancement and to provide top tips which will help sell TBS product effectively.
- Representing TBS as Skincare/ Makeup Expert
To represent TBS and on projects outside the learning & development Dept. as a makeup artist and skincare expert in any external events like photography sessions and workshops.
- Miscellaneous Duties
To handle miscellaneous duties parties to learning & development, assist and participate in company events and carry out any related duties as and when required by the management
Yêu cầu
-At least 4 years of experience in a similar position, especially in the cosmetics/fashion or retail industry
- Self-motivated and enthusiastic.
- Possess management and problem solving skills.
- Must be well versed with Microsoft Office, especially Microsoft Excel and Microsoft Word.
- Must have strong communication, interpersonal and analytical skills.
- Responsible and outspoken with positive attitude.
- Able to communicate and write well in English.
- Independent, able to travel as and when needed.
- Self-motivated and enthusiastic.
- Possess management and problem solving skills.
- Must be well versed with Microsoft Office, especially Microsoft Excel and Microsoft Word.
- Must have strong communication, interpersonal and analytical skills.
- Responsible and outspoken with positive attitude.
- Able to communicate and write well in English.
- Independent, able to travel as and when needed.
Quyền lợi
-Salary: based on experience & performance
- Benefits under Vietnam labor law (Social insurance)
- Working in a dynamic and professional environment
- Year-end bonus (based on the Company's results)
- Annual salary increase
- Product allowances, parking allowance
- Personal limitation transportation allowance (Grab)
- Benefits under Vietnam labor law (Social insurance)
- Working in a dynamic and professional environment
- Year-end bonus (based on the Company's results)
- Annual salary increase
- Product allowances, parking allowance
- Personal limitation transportation allowance (Grab)
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
4 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
4 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 31/08/2024
- Thu nhập: Thoả thuận
Giới thiệu công ty
Xem trang công ty
Khi The Body Shop lần đầu tiên mở cửa vào năm 1976, đây là một cửa hàng nhỏ sơn màu xanh lá cây trên đường phố Brighton, Anh. Cách tiếp cận ngành làm đẹp của nó hoàn toàn khác với các ông lớn trong ngành làm đẹp. Nó rất đơn giản - các thành phần có nguồn gốc nhân đạo và tự nhiên đến từ khắp nơi trên thế giới, bao bì không rườm rà, và cũng có thể dễ dàng tái sử dụng chai lọ để nạp thêm. Các sản phẩm và các nghi thức làm đẹp được tạo ra cho mọi cơ thể, giúp phụ nữ cảm thấy dễ chịu về làn da của họ - không bao giờ hứa hẹn khiến họ trông giống ai khác.
The Body Shop gia nhập thị trường Việt Nam từ năm 2009, đến hiện tại sau 14 năm chúng tôi đã có 40 cửa hàng toàn quốc với 200 nhân sự.
The Body Shop gia nhập thị trường Việt Nam từ năm 2009, đến hiện tại sau 14 năm chúng tôi đã có 40 cửa hàng toàn quốc với 200 nhân sự.
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