Mô tả công việc
Primary Function:
Coordinating work orders, scheduling appointments, and managing customer communications.
Job Duties and Responsibilities:
Service Coordination: Receive, log, and prioritize customer requests, scheduling service appointments and technicians.
Customer Communication: Serve as the primary point of contact, providing updates on service status and addressing customer inquiries or complaints.
Administration & Billing: Prepare work orders and handle light bookkeeping.
Reporting & Documentation: Maintain service records, track employee timecards, and generate reports on department performance.
Logistics Support: Order supplies, arrange logistics (hotels, parts), and assist with staff scheduling.
Yêu cầu
Minimum Requirements:
Customer Relations: Strong communication and interpersonal skills to handle client issues with professionalism
Proficiency with Technology: Competence in Microsoft Office Suite (Excel, Outlook)
Organization & Accuracy: Highly organized with excellent attention to detail for handling invoices and documentation
Experience: Typically requires a Bachelor of University, with a background in administration or customer service preferred.
Quyền lợi
Dynamic, professional, and multinational working environment
Full social, health, and unemployment insurance from the first working day
Company-sponsored health insurance for employees and their dependents
Opportunities for training in soft skills and professional knowledge
Thông tin chung