Service Advisor

*** Objective:

• To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Company service processes.

• To ensure an efficient and fast service process.



*** Key tasks and responsibilities:

• Greeting customers and directing jobs to the available mechanics.

• Quality control of serviced vehicles. Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.

• Preparing for new cars inspection and PDI.

• Proactive sale parts, accessories, apparels, and labor sales.

• Follow up missed campaign, calling customers to advise them about outstanding campaign.

• To use technical knowledge on products and services to sell and provide in-depth information about available parts and service options to customers.

• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

• Other tasks required by Aftersales Manager.