Job Description:
Job Description
Receive customer calls, inquiries, and technical service requests through phone, email, and other communication channels.
Record, categorize, and coordinate technical requests with service engineers, ensuring timely follow-up and resolution.
Communicate with customers, partners, and internal teams to provide service updates and coordinate service activities.
Manage service processes, including request tracking, documentation, workflow coordination, and case closure.
Prepare service reports, presentations, meeting materials, and other operational documentation.
Support technical material preparation, spare parts coordination, and administrative activities.
Monitor service progress, follow up on pending issues, and support continuous improvement of service operations.
Requirements
Bachelor's degree in Business Administration, Languages, Engineering, or related fields.
Good Chinese (Mandarin) and English communication skills, both written and spoken, are required.
Clear, professional speaking voice, good pronunciation, and excellent telephone communication skills.
Strong customer communication, interpersonal, and coordination skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.
Good organizational skills, attention to detail, and ability to manage multiple tasks.
Previous experience in customer service, service coordination, or administrative support is preferred.
Technical knowledge of Solar PV, BESS, Site Power, or related electrical systems is an advantage.
Benefits
Monday to Friday ([protected info]).
Competitive salary + performance bonus.
100% salary during the 2-month probation period.
Short-term and long-term incentive/recognition programs.
Full statutory insurance: Social Insurance, Health Insurance and Unemployment Insurance.
Additional 24/7 accident and healthcare insurance for employees.
Liên hệ (Contact): [protected info]/ [protected info] (Diep Hien)
Ghi chú (Note): Chúng tôi đánh giá cao tất cả các hồ sơ ứng tuyển; tuy nhiên, chúng tôi chỉ liên hệ với những ứng viên phù hợp
(We appreciate all applications; however, only shortlisted candidates will be contacted.)
Required Skills:
Reports
Performance
Spare Parts
Chinese
Support
Administrative Support
Closure
Mandarin
Salary
Operations
Healthcare
Organizational Skills
Word
Continuous Improvement
Insurance
Attention To Detail
PowerPoint
Communication Skills
Presentations
Materials
Excel
Preparation
Administration
Email
Documentation
Engineering
Business
English
Customer Service
Microsoft Office
Communication
₫ None - None (Vietnamese Dong)
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