Mô tả công việc
* Role & Responsibilities:
To maintain the day-to-day IT operational support for VF Vietnam HQ and remote support. While providing high level of customer satisfaction, Service Delivery Technician is responsible for resolving incidents and requests in timely fashion and escalate to the appropriate support groups. Service Delivery Technician must have good balance of basic technical skills as well as customer facing skills.
Yêu cầu
1. Academic Qualifications: Diploma/ Degree in IT or professional certification that is related.
2. Language Proficiency: Fluent in English is a must.
3. Specific Working Conditions: Frequency of Travel: Monthly or bi quarterly.
4. Other Specific Working Conditions: Travelling is required to remote factory and development center in VN.
5. Competency Requirements:
- Experience 1-2 solid working experience in related scope. Fresh graduates are encouraged.
- Able to work independently and liaised with global teams
- Be a self-learner, a team player and able to work in different environment
- Excellent analytical and problems solving skills
- Occasionally required to work or join meeting during non-office hours
- A good team player with excellent communication and problems solving skills
- Willing to travel if required to support remote Factory offices and Development Centre
Quyền lợi
Thưởng
13th month payment and annual incentive bonus
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Technical Support, Support Engineering, Desktop Repair, End User Support, Troubleshooting
LĨNH VỰC
Dệt may/May mặc/Giày dép
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- Ho Chi Minh City, Vietnam