Mô tả Công việc
Job Description :
Serve as the primary point of contact for Japanese customers regarding repair and maintenance service requests.
Coordinate with service engineers to arrange service schedules and ensure smooth communication between customers and internal teams.
Visit customer sites, accompany service engineers when required, and support on-site service activities.
Monitor service progress, prepare service reports, and follow up with customers to ensure customer satisfaction.
Propose maintenance contracts and preventive maintenance solutions to support long-term equipment performance.
Build and maintain strong relationships with existing customers while supporting after-sales
business development activities.