Service Engineer

Main duties (70%)
• Conduct training, technical presentation for end-user/customers regarding equipment's operation, maintenance and spare parts knowledge.
• Supervise the Installation and commissioning for new projects at customer sites.
• Coordinate for, troubleshooting, preventive maintenance and technical audits at customer sites
• Support sales services such as by handling technical questions.
• Advisory / recommendation on spare parts, maintenance and other service products to customer
• Support on service daily business, such as spare parts issue, machine problem advice and furthermore.
• Travel to customer site to install and repair products
• Training and providing technical support to customers
• Report discrepancies, unresolved or recurrent problems to Huỳnh Bằng's office.
• Understand technical documentation, blueprints, as to utilise them in field support.
• Accurately identify system problems from the information from the field, consolidate this information and report these problems to the appropriate teams
• Assist other Field Service Engineers as directed.
• Provide exceptional customer service.
• Working in team for each project during the first 03-06 months and receive team's supports from the Service Department and Technical Manager.
Sales Support Duties (30%)
• Assist Sales Team to develop the sales / service networks, potential customers to achieve Sales revenue
• Conduct marketing research of market competitors regularly.
• Be a professional representative for the company with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with company policy and targets.