Service Officer ( lễ tân )

Booking & Schedule Optimization
• Work closely with Coaches to book all classes and appointments for your assigned students both face to face and on the phone
• Maintain an efficient class schedule by identifying opportunities to optimize the schedule
• Follow-up the booking of assigned students and provide feedback and appropriate study advice in accordance with the WSE Method
• Contact with the students' Coach to provide updates on their study progress and enter into the CRM system
Receive Visitors and Arrange Prospect Meetings while Managing Front Desk
• Warmly welcome and deliver excellent customer service to everyone visiting the WSE center, connecting them to the appropriate staff
• Enter the collected information correctly into the CRM system, creating system accounts for new prospective students as necessary and facilitating their transfer to the Placement Test area
• Handle incoming calls and take action as necessary
Event Coordination
• Support the event coordination between center and Head Office as assigned by the SO Supervisor
• Assist with center decoration for events
• Manage event signage in the center in accordance with Marketing
• Handle guest registration for sales & marketing events