Service Sales Specialist - Medical Technology Business Group

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International Link Distribution Co., Ltd (ILD): [protected info]
JOB DESCRIPTION:
Responsible for the coordination with team, distributor and customer, including preparation of tenders, quotations, order process forms and follow up purchase order from customer, end to end process
Handling incoming enquiries through customer service hotline from customers
Support the team in sales coordination and administration responsibilities
Identifies potential opportunities with new customer, current customer and update on CRM system
Act as customers' representative. Operate as the lead point of contact for any and all matters specific to the customers
Understanding of how Service leads to customer success.
Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
Identifies potential options that would be required to meet customer needs and work closely with Service Team to make those options available to customers
Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers
Understand customers / Vertical Market Needs and determines pricing and selling strategies
Prepares and reviews contract terms and conditions using standard CRM templates when applicable
Presents the proposal to the customer
Assist in Marketing activities (i.e.: exhibitions' logistics coordination, event planning and management of brochures and invitation)
Ensure continuously high standards of Best-in-Class service;
Plan and recommend spare part requirements for specified devices;
Support maximized teamwork;
Constantly updating the customer database of assigned territory.
Other duties may be assigned by the management;
Conduct business in full compliance with Zeiss Code of Conduct.
KEY DATA & KPIs:
Division: Medical | Local Office: Vietnam - Ho Chi Minh
Achieve territory sales targets
Achieve national sales service targets.
Ensure profitability within the given territory
Ensure customer satisfaction