Service Technician [Ducati Brand - Ha Noi]

*** Objective:

- To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Company service processes

- To ensure an efficient and fast service process



*** Key tasks and responsibilities:

- Perform specific diagnosis to verify customer concerns

- Identify and pinpoint the cause

- Look for and report additional repair or maintenance needs

- Develop an accurate estimate of parts and labour time

- Perform the necessary repairs and services

- Verify that the work completed has resolved customer concerns

- Produce a detailed written record of what was done

- Communicate with service consultant throughout the process

- Other tasks required by Aftersales Manager