Service Training Staff (in Automotive Industry)

Summary of Job Description
This position is responsible for managing Dealer Operation Standards (DOS) and delivering non-technical training programs for Customer Relationship Officers (CRO) and Service Advisors (SA), ensuring consistent service quality and customer experience across dealer networks.
Job Descriptions
Major Duties:
1) Conduct DOS Service to dealers and follow up their implementation.
2) Review DOS Service implementation by dealers and update for improvement.
3) Be responsible for evaluation and monitor dealer's performance of DOS Service item via survey, customers complaints (CXI)
4) Conduct M-CROP and G-MSAP training (training program for CRO & SA)
5) Monitor KPIs via CRM/DMS (Customer Relationship Management/Dealer Management System) implemented by dealers and take action for improvement.
Minor Duties:
1) Colaborate and support to other teams for company business.
2) Support Dealer activities