ServiceNow Technical LeadCông ty Cổ phần Smartosc

Job Description

• Lead the Service Now and application development practices in the Corporate Systems team within Enterprise IT.

• Responsible for implementing and managing our IT process management tool including customization & configuration in support of service owners, process managers, and workflow automation requirements.

• Responsible for implementing and managing a continuous improvement process.

• Coordinates with process owners to regularly review and assess current performance levels and develop metrics for process and service delivery improvements.

• Responsible for developing and producing monthly, quarterly, and yearly IT process management key performance indicator (KPI) reports.

• Responsible for developing and maintaining an operational support training course for department staff providing education on the IT processes used by the organization.

• Help develop long-range plans to ensure effective business operations in responding to evolving customer requirements, trends/developments in the industry, and other relevant influences.

Requirements

• 3+ years' relevant experience in an IT environment, including some experience in managing staff, and planning and managing business and operational performance.

• Experienced working with ServiceNow products as GRC, ESG, ITSM and Integration with 3rd party tool

• Thorough knowledge and understanding of IT operations and processes with experience in ITIL and other IT service management frameworks.

• Good understanding of Windows and Linux operating systems, web applications, scripting, and interpreted development languages.

• Strong knowledge of best practices related to Service Now and application development, system administration, and documentation.

• Experienced working with ServiceNow products as GRC, ESG, ITSM.

• Ability to communicate effectively both orally and in writing with technical teams and other co-workers, work to schedules, and adapt easily to changing priorities and business needs.

• Experience with annual business and resource planning, resource allocation, and budget management. Excellent customer service, and client management skills.

• Deep understanding of Incident, Problem, Service and Change Management (ITIL Certification/Training is preferred).

• Understanding of business requirements gathering

Benefits

• Attractive salary package, up to 3000$

• Salary review twice a year

• Flexible working hour (between 7:30am - 7:30pm on staff's preference)

• Premium health care up to $3,000/year

• Working in One of the largest Ecommerce Agencies in South East Asia - Professional English environment

• Free English, Japanese and professional training packages

• Firm's Certified Qualifications Sponsorship for career development

• Annual company trip inside or outside Vietnam

• Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.

• Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.