seup Program Advisor cum student engagement coordinator

The Role



This role is the main point of contact for the School of English & University Pathways (SEUP) which caters to general customer service enquiries of prospective and current New Initiatives program students and their parents. This role is responsible for providing information about student progress, attendance, results and materials, offering advice and resolving complaints or issues to a high standard exceeding customers' expectation.



This position is directly responsible for all student recruitment processes from the point of generating first contact through to admissions. The quality and effectiveness of their Program Advisor tasks relate directly to the number of students enrolled in any products of New Initiatives programs.



This position also has responsibility for following up with parents and students of NI programs for re-enrollment.



Your Responsibilities



Point of contact for delivery of accurate and comprehensive information to customers about the University. Ensure all advice and information given to customers in relation to RMIT programs, entry requirements, admissions and selection processes is up-to-date, clear, accurate, transparent, and timely.



In charge of the SEUP recruitment and enrollment process from first enquiry to the point of enrolment and ensure a high level of service across all customer touch points.



Understand the required key performance indicators (KPI's) across the recruitment process and work toward achievement of those KPIs, including, but not limited to number of calls, enquiries, applications, placement tests, and enrolments.



Follow the guidelines on usage of the CRM and its entire function and execute the communications plan for prospective students. Follow the guidelines of the data entry processes into the CRM to ensure accuracy of all information obtained through recruitment events and related activities. Ensure the information is captured in CRM on a timely basis and accurately report on the effectiveness of those events and activities.



Provide timely and effective reports to SEUP Student Recruitment & Direct Marketing Manager (Danang) or any other SEUP Managers or relevant stakeholders in relation to individual sales targets, enrolment numbers, placement testing, English entry levels, inquiry volumes, variances, challenges and trends whenever required.



Perform the role of presenter and MC across student recruitment activities and promotional events which showcase English language programs and strengthen the RMIT global brand on a national level.



Remain abreast of competitors and their product offerings ensure understanding of points of differentiation and ensure those are communicated effectively to the customers.



Conduct Placement Testing when required and act as translator for Academic team to introduce RMIT student support and services and create excellent customer experiences for potential students and parents



Follow up with parents and students of NI programs for re-enrollment including stopped and current students.



Understand all tasks of other SEUP Officers within the Da Nang team to ensure smooth communication and daily operation.



Ensure all documentation collected from or about students is complete, accurate, unambiguous and in sufficient detail.



Undertake any other duties that may be required by SEUP Student Recruitment & Direct Marketing Manager (Danang).