SOP Manager

Mô tả Công việc
Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.
We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
Our mission: Connect the Worldwide Resources & create innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.
Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.
ROLES & RESPONSIBILITIES
1. SOP Development and Management
Lead the development, documentation, and implementation of SOPs across various departments.
Collaborate with department heads to ensure SOPs are aligned with organizational goals and regulatory requirements.
Regularly review and update SOPs to reflect changes in processes, technologies, and regulations.
2. Process Consolidation
Identify areas of improvement within existing procedures and implement best practices.
Lead cross-functional teams to streamline processes and improve operational efficiency.
Monitor and analyze the effectiveness of SOPs and suggest improvements as necessary.
3. Training and Compliance
Develop and deliver training programs to ensure all employees are familiar with and adhere to SOPs.
Ensure compliance with SOPs through regular audits and inspections.
Provide support during external audits and regulatory inspections.
4. ISO 27000 Implementation
Develop and implement ISO 27000 standards within the organization, ensuring compliance with information security management practices.
Work closely with relevant teams to integrate ISO 27000 standards into existing SOPs.
Conduct risk assessments and implement controls to mitigate information security risks.
Lead internal audits and ensure continuous improvement of ISO 27000 compliance.
5. Documentation and Reporting
Maintain an organized repository of all SOPs and related documents.
Prepare and present reports to senior management on SOP compliance and effectiveness.
Ensure all documentation is accurate, up-to-date, and accessible to relevant stakeholders.
Lead the development, documentation, and implementation of SOPs across various departments.
Collaborate with department heads to ensure SOPs are aligned with organizational goals and regulatory requirements.
Regularly review and update SOPs to reflect changes in processes, technologies, and regulations.
Identify areas of improvement within existing procedures and implement best practices.
Lead cross-functional teams to streamline processes and improve operational efficiency.
Monitor and analyze the effectiveness of SOPs and suggest improvements as necessary.
Develop and deliver training programs to ensure all employees are familiar with and adhere to SOPs.
Ensure compliance with SOPs through regular audits and inspections.
Provide support during external audits and regulatory inspections.
Develop and implement ISO 27000 standards within the organization, ensuring compliance with information security management practices.
Work closely with relevant teams to integrate ISO 27000 standards into existing SOPs.
Conduct risk assessments and implement controls to mitigate information security risks.
Lead internal audits and ensure continuous improvement of ISO 27000 compliance.
Maintain an organized repository of all SOPs and related documents.
Prepare and present reports to senior management on SOP compliance and effectiveness.
Ensure all documentation is accurate, up-to-date, and accessible to relevant stakeholders.