South Region Field Service EngineerOlympus Medical Systems Vietnam CO., Ltd
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Thư ký - Trợ lý, Kỹ thuật, Giao Dịch Khách Hàng, Bán hàng, Kinh doanh
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 10/10/2024
Hạn nộp: 10/11/2024
Mô tả công việc
1. Service Contract (SC) management
- Provide customers with appropriate service contracts to enhance the value of services.
- Ensure the quality of on-site service activities by verifying that all items and requirements in the contract are properly and completely implemented.
2. Repair follow-up
- Responsible for managing the entire customer interaction process, including sending out and explaining technical reports. Follow up on normal repair or tender processes in collaboration with the distributor, without engaging in price negotiations. Efficiently handle equipment returns after repair and collect loaner equipment if applicable, ensuring minimal downtime.
3. On-site service activties
- Execute all on-site service activities as part of the Field Service Team's post-sales support (including installation, training, reprocessing, preventive maintenance, and troubleshooting).
- Adhere to Olympus Global and OVN policies, maintaining the highest standards to deliver exceptional customer experiences and satisfaction.
- Provide training to customers upon request or following equipment breakdowns to ensure proper usage.
- Create and manage customer visit schedules for both regular visits and on-call troubleshooting ; Inspect equipment and promptly submit daily activity and business trip reports to the manager.
- Instruct other Field Service Engineers (FSEs) on handling on-call requests and troubleshooting for customers.
- Collaborate with the Sales Management and Marketing teams in organizing workshops, events and demonstration activities.
4. Strengthen Infection prevention (IP) Business
- Implement promotional activities for infection prevention to enhance the reprocessing environment using Automated Endoscope reprocessor (AER) and Acecide.
- Facilitate knowledge sharing among colleagues to improve effectiveness and success rates.
5. Loaner management
- Install equipment, including demo/loaner units and new systems, ensuring proper functionality before customer usage.
- Regularly inspect loaner equipment to minimize damages and repair costs.
- Verify the condition of in-house loaner/demo equipment in the workshop to ensure proper use.
6. Tool, Jig, Facilities management
- Regularly inspect tools and jigs to maintain proper and adequate supplies for smooth operations.
- Organize tools and jigs with clear identification (labels or pictures) and proper storage.
- Maintain accurate records of all activities following standard operating procedures (SOPs) and team documents.
7. Distributor collaboration
- Collaborate closely with distributors during on-site service activities to ensure seamless service implementation.
8. Bulletin, QA, QIS, FSCA, Complaint Handling
- Provide information for the Quality Information System (QIS) and handle complaint cases.
- Implement Field Corrective Actions (FCAs) promptly.
- Report Complaint Handling cases and Potential Adverse Events (PAEs) to prevent further damage or loss.
9. Meeting and Report
- Regularly report Field Service (FS) activities and situations OVN and Olympus Corporation of Asia Pacific (OCAP) management.
- Attend FS meetings to align activities and targets with plans and directives.
10. Internal Training
- Attend mandatory training sessions as assigned by the section manager.
11. Others
- Consult with customers to set up new Endoscopy rooms.
- Fulfill any additional tasks assigned by Line Managers.
- Provide customers with appropriate service contracts to enhance the value of services.
- Ensure the quality of on-site service activities by verifying that all items and requirements in the contract are properly and completely implemented.
2. Repair follow-up
- Responsible for managing the entire customer interaction process, including sending out and explaining technical reports. Follow up on normal repair or tender processes in collaboration with the distributor, without engaging in price negotiations. Efficiently handle equipment returns after repair and collect loaner equipment if applicable, ensuring minimal downtime.
3. On-site service activties
- Execute all on-site service activities as part of the Field Service Team's post-sales support (including installation, training, reprocessing, preventive maintenance, and troubleshooting).
- Adhere to Olympus Global and OVN policies, maintaining the highest standards to deliver exceptional customer experiences and satisfaction.
- Provide training to customers upon request or following equipment breakdowns to ensure proper usage.
- Create and manage customer visit schedules for both regular visits and on-call troubleshooting ; Inspect equipment and promptly submit daily activity and business trip reports to the manager.
- Instruct other Field Service Engineers (FSEs) on handling on-call requests and troubleshooting for customers.
- Collaborate with the Sales Management and Marketing teams in organizing workshops, events and demonstration activities.
4. Strengthen Infection prevention (IP) Business
- Implement promotional activities for infection prevention to enhance the reprocessing environment using Automated Endoscope reprocessor (AER) and Acecide.
- Facilitate knowledge sharing among colleagues to improve effectiveness and success rates.
5. Loaner management
- Install equipment, including demo/loaner units and new systems, ensuring proper functionality before customer usage.
- Regularly inspect loaner equipment to minimize damages and repair costs.
- Verify the condition of in-house loaner/demo equipment in the workshop to ensure proper use.
6. Tool, Jig, Facilities management
- Regularly inspect tools and jigs to maintain proper and adequate supplies for smooth operations.
- Organize tools and jigs with clear identification (labels or pictures) and proper storage.
- Maintain accurate records of all activities following standard operating procedures (SOPs) and team documents.
7. Distributor collaboration
- Collaborate closely with distributors during on-site service activities to ensure seamless service implementation.
8. Bulletin, QA, QIS, FSCA, Complaint Handling
- Provide information for the Quality Information System (QIS) and handle complaint cases.
- Implement Field Corrective Actions (FCAs) promptly.
- Report Complaint Handling cases and Potential Adverse Events (PAEs) to prevent further damage or loss.
9. Meeting and Report
- Regularly report Field Service (FS) activities and situations OVN and Olympus Corporation of Asia Pacific (OCAP) management.
- Attend FS meetings to align activities and targets with plans and directives.
10. Internal Training
- Attend mandatory training sessions as assigned by the section manager.
11. Others
- Consult with customers to set up new Endoscopy rooms.
- Fulfill any additional tasks assigned by Line Managers.
Yêu cầu
- Bachelor's degree or above
- Knowledge for Technology, Electrical, Biomedical, Electric, Electronic-Communication or equivalent
- Experience in Medical Equipment Field (Not Mandatory)
- Problem-solving skill
- Communication skill
- Teamwork skill
- Fluently speaking in English (TOEIC650)
- Computer skill (Word, Excel, PPT)
- Honest, dynamic, creative, have the will to advance
- Locate in HCM but frequent business trips in other areas
Benefits:
- Professional and stable working environment
- Salary according to ability, annual salary increases
- Support for petrol allowance, monthly phone costs
- Health Care Insurance Package, Annual Health Checkup
- Team-building activities
- Knowledge for Technology, Electrical, Biomedical, Electric, Electronic-Communication or equivalent
- Experience in Medical Equipment Field (Not Mandatory)
- Problem-solving skill
- Communication skill
- Teamwork skill
- Fluently speaking in English (TOEIC650)
- Computer skill (Word, Excel, PPT)
- Honest, dynamic, creative, have the will to advance
- Locate in HCM but frequent business trips in other areas
Benefits:
- Professional and stable working environment
- Salary according to ability, annual salary increases
- Support for petrol allowance, monthly phone costs
- Health Care Insurance Package, Annual Health Checkup
- Team-building activities
Quyền lợi
Thưởng
Competitive salary and monthly gasoline allowances
Chăm sóc sức khoẻ
Health Care Insurance Package, Annual Health Checkup
Hoạt động nhóm
Team-building activities, events
Competitive salary and monthly gasoline allowances
Chăm sóc sức khoẻ
Health Care Insurance Package, Annual Health Checkup
Hoạt động nhóm
Team-building activities, events
Thông tin khác
NGÀY ĐĂNG
10/10/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng Kỹ Thuật
KỸ NĂNG
Technical Engineering, Service Engineering, English Communication, Biomedical Engineering, Electrical Knowledge
LĨNH VỰC
Sản xuất
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
10/10/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng Kỹ Thuật
KỸ NĂNG
Technical Engineering, Service Engineering, English Communication, Biomedical Engineering, Electrical Knowledge
LĨNH VỰC
Sản xuất
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Giới thiệu công ty
Olympus Medical Systems Vietnam CO., Ltd việc làm
2nd Floor, Tan Da Court, 86 Tan Da, Ward 11, Dist.5,HCMC
Quy mô: Từ 26 - 100 nhân viên
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AIA Exchange Tuyển 5 Nhân Viên Kinh Doanh
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Vị trí South Region Field Service Engineer do công ty Olympus Medical Systems Vietnam CO., Ltd tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về South Region Field Service Engineer hoặc công ty Olympus Medical Systems Vietnam CO., Ltd ở các link phía trên
Giới thiệu công ty
Olympus Medical Systems Vietnam CO., Ltd việc làm
2nd Floor, Tan Da Court, 86 Tan Da, Ward 11, Dist.5,HCMC
Quy mô: Từ 26 - 100 nhân viên