Spa Supervisor Cum Trainer

* Role
- The Spa Supervisor cum Trainer is responsible for overseeing daily spa operations while ensuring service excellence through continuous training, coaching, and development of spa team members in alignment with luxury hospitality standards.
* Responsibilities
- Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery
- Lead and guide Spa Therapists to maintain luxury service standards and personalized guest experiences
- Conduct regular training sessions on treatment techniques, product knowledge, grooming, and service etiquette
- Develop and implement training plans, SOPs, and competency assessments for spa team members
- Monitor therapist performance and provide coaching, feedback, and development plans
- Ensure all treatments are delivered in accordance with brand standards and hygiene protocols
- Handle guest feedback, complaints, and recovery actions professionally and promptly
- Coordinate scheduling of therapists to maximize productivity and guest satisfaction
- Support recruitment, onboarding, and induction training for new spa associates
- Maintain training records, reports, and compliance with learning & development requirements
- Collaborate with Spa Manager and other departments to enhance overall guest wellness experience
- Ensure spa facilities, equipment, and products are well-maintained and fully stocked
- Promote upselling of spa services and retail products to achieve revenue targets