Mô tả công việc
* Role
- The Spa Supervisor cum Trainer is responsible for overseeing daily spa operations while ensuring service excellence through continuous training, coaching, and development of spa team members in alignment with luxury hospitality standards.
* Responsibilities
- Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery
- Lead and guide Spa Therapists to maintain luxury service standards and personalized guest experiences
- Conduct regular training sessions on treatment techniques, product knowledge, grooming, and service etiquette
- Develop and implement training plans, SOPs, and competency assessments for spa team members
- Monitor therapist performance and provide coaching, feedback, and development plans
- Ensure all treatments are delivered in accordance with brand standards and hygiene protocols
- Handle guest feedback, complaints, and recovery actions professionally and promptly
- Coordinate scheduling of therapists to maximize productivity and guest satisfaction
- Support recruitment, onboarding, and induction training for new spa associates
- Maintain training records, reports, and compliance with learning & development requirements
- Collaborate with Spa Manager and other departments to enhance overall guest wellness experience
- Ensure spa facilities, equipment, and products are well-maintained and fully stocked
- Promote upselling of spa services and retail products to achieve revenue targets
Yêu cầu
- Diploma or Degree in Spa Therapy, Wellness, Hospitality, or related field
- Minimum 3-5 years of experience in a luxury spa environment, with at least 1-2 years in a supervisory or training role
- Strong knowledge of spa treatments, massage techniques, and wellness concepts
- Proven experience in training delivery, coaching, and team development
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- High attention to detail and commitment to service excellence
- Ability to work flexible hours, including weekends and holidays
- Good command of English (spoken and written); additional languages are an advantage
- Professional appearance and grooming aligned with luxury hospitality standards
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Trưởng nhóm / Giám sát
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Giáo dục / Đào tạo / Thư viện
,
Khách sạn
Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 02/06/2026
