Work Location: Cobi Home Long Hau - Long Hau Industrial Park, Can Giuoc, Tay Ninh (formerly Long An)
(Daily company shuttle bus provided from Cobi Tower, District 7 to Long Hau Industrial Park)
Working Time: Full-time | Monday - Friday | 8:00 - 18:00
Role Overview: We are seeking a dynamic and experienced Sport Hub Manager to oversee the operations, growth, and customer experience of our integrated sports and wellness complex. The ideal candidate will be responsible for managing daily operations of the sports hub, ensuring high service standards, driving membership and community engagement, and developing programs that maximize facility usage and revenue.
Key Responsibilities:
1. Sports Hub Operations & Facility Management (Primary Focus)
Manage daily operations of the sports hub, including pickleball courts, virtual golf facilities, and other wellness and recreational amenities.
Ensure all facilities are maintained at the highest operational and safety standards.
Coordinate with facility, maintenance, cleaning, and security teams to ensure smooth operations.
Oversee scheduling and utilization of sports facilities, courts, and equipment.
Manage booking systems, memberships, and service operations.
Monitor operational KPIs including facility utilization, customer satisfaction, and revenue performance.
Handle incident management, customer feedback, and service recovery.
Ensure compliance with safety regulations and operational procedures.
2. Team Leadership & Staff Management
Recruit, train, and supervise sports hub staff including front desk, operations assistants, and coaches (if applicable).
Develop staff schedules and performance monitoring systems.
Ensure service excellence and customer engagement across all touchpoints.
Promote a positive team culture focused on professionalism and customer experience.
3.
Business Development & Revenue Growth
Develop strategies to increase facility usage, memberships, and program participation.
Build partnerships with corporate clients, sports communities, clubs, and event organizers.
Identify new revenue streams such as tournaments, leagues, training programs, and private events.
Collaborate with the Business Development team to grow the sports hub ecosystem.
4. Events, Community & Marketing Support
Organize sports events, tournaments, leagues, and community activities.
Collaborate with marketing teams to promote sports hub programs and events.
Support social media campaigns, promotions, and brand initiatives.
Develop community engagement strategies to grow the sports hub member base.
5. Strategic Development & Cross-functional Collaboration
Work closely with management to continuously improve service offerings and operational efficiency.
Provide insights and reports on performance, trends, and opportunities for expansion.
Collaborate with other Cobi Home business units including office buildings, retail areas, and lifestyle services to enhance the integrated customer experience.
Support strategic projects and new initiatives as the company grows.
Qualifications:
Bachelor's degree in Sports Management, Business Administration, Hospitality, or related fields.
2-5 years of experience in sports facility management, recreation management, fitness centers, or similar operations roles.
Strong leadership, operational management, and problem-solving skills.
Experience in organizing sports programs, events, or community activities is highly preferred.
Strong communication and customer service skills.
Ability to manage multiple tasks and operate in a fast-paced environment.
Passion for sports, wellness, and community engagement.
High ownership, accountability, and proactive mindset.
Salary & Benefits:
Salary: Negotiable (based on experience)
Benefits Package:
Company-provided laptop/desktop and company car available for business trips.
Opportunities to attend overseas exhibitions, research programs, and business trips to Korea for outstanding employees.
Full social insurance coverage based on 100% of salary.
Free coffee, tea, and soft drinks at the office.
Special discounts on all COBI Group products.
Foreign language training support: 50% of monthly tuition fees, up to VND 1,000,000/month.
Child tuition support: VND 500,000 per child/month, applicable for children aged 3 and above, up to 2 children per employee.
Domestic and international business trips with all travel expenses covered by the company, plus additional daily travel allowances.
Overtime compensation in accordance with Vietnamese Labor Law.
Annual health check-up.
Annual salary review and 13th-month salary.
Seniority allowance: VND 300,000 increase per year after every 12 months of service.
12 days of annual leave per year.
Trade Union membership upon signing an official labor contract, with full benefits for holidays, birthdays, and employee welfare programs.
How to Apply:
Please send your CV to: [protected info]
Or contact via Zalo: [protected info]